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Apply: Customer Care & Order Operations Associate

Thank you for your interest in joining Uwase Mart. This form takes about 15 minutes. Have your CV ready (PDF or Word). Fields marked * are required.

About you

Full name * Phone number (WhatsApp preferred) * Email address * Where in Kigali do you live? (sector or neighbourhood) *

Languages you speak comfortably *

Kinyarwanda English French Kiswahili

Your experience

Experience in customer service, sales or retail *

Work experience

Start with your most recent job. Include internships, casual and volunteer work. Leave empty if you have none yet.

Employer or business * Your job title * From (month and year) * To (month and year, or "Present") * Main duties and achievements

Which of these have you used for work?

WhatsApp Business Google Sheets or Excel A helpdesk or CRM tool MTN MoMo merchant tools A shop till or POS system

Can you work some evenings and weekends on a rota? *

Yes Some, with limits (please explain below) No

When could you start? *

Two short questions

A customer messages on WhatsApp: their order is 2 hours late and they are upset. Write the reply you would send them. * Why do you want to join Uwase Mart? (a few sentences) *

Referees

Referees *

Please give at least 2 people who know your work or character, such as a former manager, teacher or community leader. We only contact them if you reach the final stage, and we tell you first. Family members are not accepted.

Full name * How do they know you? * Organisation Phone number * Email (optional)

Documents

Your CV (PDF or Word, max 5 MB) *

One or two pages is ideal. Include your phone number and recent experience.

Supporting documents

Optional but helpful: academic certificates, training certificates or recommendation letters. Up to 5 files.

Document type * File (PDF, Word or photo, max 5 MB) *

Last step

How did you hear about us?

Data protection *

I agree that Uwase Mart may store and use the information and documents in this form for recruitment purposes, in line with Rwanda's law on the protection of personal data and privacy. I can ask for them to be deleted at any time by writing to info@uwase.rw.